Our
Eyes on your Network
The Support First Program will reduce downtime by
dramatically shortening the time from failure to
resolution. At Technology First we monitor the availability
of your critical services through our Firstwatch®
system and at the first sign of trouble immediately
inform you of the issue (Support First), or our
technicians will automatically begin the remediation
process (Support First +) – you’ll never
know there was a failure!
Support
First Program includes:
Availability monitoring
Service Block
Immediate remediation undertaken at agreed upon
levels (Support First +)
Benefits
Reduced mean time to resolution
Save money on costly downtime
Priority call over non-contractual customers
Lower hourly rate on break/fix (Support First
+)
All benefits of the First Support Program
Even faster time to resolution due to immediate
remediation effort
An IT Partner
not Provider
Like all businesses your size, you depend on your
network to perform at its peak. How often have
you wanted to send an email only to find that
the server was slow or that the email server was
down? How frustrated were you by disk errors or
latency issues?
In today’s competitive environment, you
can’t afford to fall behind. A partnership
with Technology First backed by our Support First
or Support First + programs will solve all of
that. Technology First’s Support First programs
address your IT needs by:
Monitoring the critical health status of devices
and applications Remotely diagnosing
problems before they occur
Immediate resolution of the problem (Support First
+)
