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| Firstwatch®
is a network operation center that monitors and
manages your IT and security infrastructure 24x7.
The Firstwatch service is designed specifically
for IT service and support and plays an integral
role in effective IT management. The result: IT
Management you need, when you need it. |
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Web-based dashboard:
The Firstwatch Web-based console includes multiple
views for each stakeholder.
My
View:
Firstwatch My View provides budget holders with
network status and insight at a glance to show improvements
and value Real-time Monitoring.
Notifications:
This flexible and easy-to-use rules-based notification
system will automatically send alerts via email,
pager or short message service (SMS) if critical
events occur, allowing you to react quickly to problems.
Reporting:
Generate availability, performance, capacity and
trend reports to support service level objectives.
Run reports at any time or schedule them for automated
delivery.
Real-time
monitoring:
The distributed data collection system collects
and monitors the critical health metrics of your
network.
Proactive Notifications:
Firstwatch notifies your technicians via email,
pager or SMS when critical events occur, allowing
you to react quickly to any alert.
Executive
Summary Reporting:
The reporting system provides availability, capacity
and trend reports, along with a monthly executive
summary report to support Service Level Objectives.
Information Security:
The Firstguard Managed Security Service can be added
to provide monitoring of security infrastructure
to protect against threats. |
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| Technical
Specifications |
Automated
discovery and import of network devices and services
Control TCP-based discovery with user-specified
IP address ranges
Identify devices and operating systems using IP
fingerprinting
Scan discovered devices for supported network services
Utilize device templates to import common server
types simply
Network
services monitoring using synthetic transactions
Use the following services to monitor networks using
synthetic transactions: Connectivity, HTTP, DNS,
NNTP, POP, IMAP, SMTP, Traffic, VNC, SSH and Telnet
Deliver network utilization monitoring through network
traffic, Ethernet errors and SNMP services Conduct
precise monitoring of an Exchange server’s
capacity and performance metrics using the new Microsoft®
Exchange Service Conduct custom network tests using
our generic TCP service
Custom
network services
Create custom monitoring services using generic
service engines including SNMP, Syslog and generic
log
Agent-based
system and OS level monitoring
Agent support for Windows® 95/98/NT/2000/XP/2003,
Red Hat® Linux 7.1/7.2/7.3/9.0, Novell 5.5-6.5
and Solaris™ 2.8/2.9
Monitor CPU, disk and swap utilization, process
availability, generic log files and VERITAS Backup
Exec™ (where supported)
Easily monitor and measure Windows event logs using
include and exclude filters for event ID and event
source
Configurable
state thresholds
Thresholds allow direct mapping from service level
objectives and device configuration standards to
failure and warning states ensuring consistency
in your service delivery methods
Automatic
notification of critical events
Receive notifications by email, pager or SMS
Define flexible profile-based notifications; customizable
notification templates allow you to determine the
content of your notifications
Assign detailed failure information to users via
configurable triggers and device associatons:
multiple levels of escalations and repeats within
individual profiles ensue that failures are identified
Minimize false failures with configurable delay
periods; use correlation profiles to ensure that
only critical failures are reported
Scheduled
and on demand reporting
All reports can be delivered on demand or scheduled
for automated delivery
Use all new reports including: executive summary
report, service and device availability, capacity
and utilization trending, notification, event and
activity log reports |
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