You
know your network better than anybody and you do
a great job managing your day-to-day IT operations.
Your job is stressful, hectic and tough. Often your
business doesn’t even recognize the challenges
you face and the contribution you make.
We can help. Our Assist
First program provides you access to our award
wining Firstwatch® availability and performance
management solution, as well as priority access
to supplemental support services from our team
of experienced, highly specialized engineers and
technologist for a fraction of the cost of hiring
an additional resource.
Services
Provided:
Admin
access to Firstwatch
Availability monitoring
Performance and predictive failure monitoring
Collaborative notification profiles
As needed access to supplemental support resources:
Security
Network
Server
Storage
Benefits
Dramatically
improved efficiency of the MIS group by automated
monitoring
Immediate incident detection
Increased incident avoidance
Cost effective access to specialized skills
Cost effective access to supplemental skills
Equalized monthly payments
An
IT Partner not Provider
How
often have you had to deal with service providers
that treat you like a second priority and don’t
provide the level and type of support you’re
looking for?
Through our Assist
First program our system engineers collaborate with
you to solve complex issues and provide the backup
you need, when you need it. Our Firstwatch solution
allows us to share valuable data about your infrastructure
and join forces to resolve the issue.
Defined areas of supplemental support (2nd and 3rd
line points of escalation)
After hours and weekend emergency support
Helping you to provide the types of availability,
incident and capacity reports your business is looking
for
